Terms of service

OneHappening is operated by [Legal entity name, business ID and registered address] (“we”, “us”). These terms are the agreement between us and you, the person or organization using the service (“you”). By creating an account or using OneHappening you accept them. If you are accepting on behalf of an employer or client, you confirm you are authorized to do so.

If you do not agree with these terms, do not use the service. You must be at least 16 years old to use OneHappening.

Each event you create gets a unique email address. Email you forward or CC to that address is received, stored against the event, and analyzed to extract a summary, a category, and where present a deadline, an action, a monetary amount, and the people and company involved. Attachments are stored so you can download them again.

OneHappening does not connect to your mailbox, does not read mail you have not sent to an event address, and does not send email on your behalf.

You continue with Google, Microsoft (when enabled), or a code sent to your email address. New accounts are created automatically from that verified identity — there is no separate registration step. You are responsible for keeping access to that mailbox and those accounts secure, and for everything done through your account. Accounts are personal — there are no shared or team accounts today, so do not share your sign-in with other people.

Tell us at support@in.onehappening.com if you believe someone else has gained access to your account.

The free trial includes 1 active event and 5 vendors on it. An active event is one that can send requests and reminders and accept vendor submissions; when an event is over you keep read-only access to everything collected for it at no cost. If you reach the event limit you cannot start another event until you remove one, and if you reach the vendor limit you cannot add further vendors to that event.

Paid plans are priced per event by vendor count, or as the Organiser plan at €79/month for several active events at once. Current prices are listed on our pricing page. The Organiser plan is a rolling subscription: it renews automatically each month on the day you subscribed and continues until you cancel. Per-event plans are invoiced individually and do not renew.

We also cap how much incoming email we analyse with AI for an account on the free trial (100 messages). Reaching that cap never affects your vendors: mail is still received and stored, vendor links keep working, and submissions keep arriving — we simply stop reading your mail for you until you move to a paid plan.

Payment is taken by Stripe, our payment processor. We never see or store your card details. Prices are shown excluding VAT; where we are required to charge VAT it is added at checkout based on your billing country.

You can cancel at any time from the billing portal, reachable from your Account page. Cancelling stops the next renewal and you keep Organiser until the end of the period you have already paid for. We do not give partial refunds for unused time unless the law where you live requires it, and we will honour any such right.

If a payment fails, Stripe retries it over the following days. We keep your account working during that period; if payment ultimately fails, the account returns to the free plan. Your data is not deleted — but events and email beyond the free limits stop being analyzed.

We may change the price or the free limits. We will give you at least 30 days' notice by email before a change affects you, and you can cancel before it takes effect.

Everything you forward into OneHappening — messages, attachments, and the event details you enter — stays yours. We claim no ownership of it.

To run the service, you grant us a limited, non-exclusive licence to store, process, transmit and display that content, and to send the parts described in the privacy policy to the providers listed there. That licence exists only so we can provide the service to you, and it ends when you delete the content. We do not use your content to train AI models, and we do not sell it.

You are responsible for the content you forward. By sending it you confirm you are entitled to share it with a service like this one — including email written by other people — and that doing so does not breach a confidentiality obligation you are under.

Please read this section even if you skip the rest.

Summaries, categories, deadlines, action items, amounts and contacts are produced by an AI model reading your email. They can be wrong, incomplete, or missing entirely. A deadline may be misread, an action may not be created, and something important may be categorized as routine.

Treat OneHappening as an assistant, not as the authoritative record. We always keep the original message so you can check it, and every action links back to the email it came from. Do not rely on OneHappening alone for contractual deadlines, payment obligations or anything else with real consequences.

Email is not a guaranteed medium and we cannot promise that every message you forward will arrive or be processed. In particular:

• — Mail sent to an address that does not match an event is discarded.
• — A message we have already received is not stored twice.
• — Attachments larger than 25 MB, or of file types we do not support, are skipped; the message itself is still stored.
• — Analysis happens shortly after a message arrives, not instantly.

OneHappening is not a backup service or an archive of record. Keep your own copies of anything you cannot afford to lose.

You agree not to:

• — use the service for anything unlawful, or to store or distribute unlawful content;
• — forward content you have no right to share, or that infringes someone's rights;
• — send bulk or unsolicited mail through an event address, or use it as a mailing list;
• — attempt to access another user's data, bypass rate limits or authentication, or probe or disrupt the service;
• — resell or white-label the service without our written agreement;
• — use the service to process payment card numbers, health data, or other special categories of personal data — it is not designed or certified for them.

OneHappening is an early-stage product provided as it is today. There is no uptime commitment or service level agreement. We may change, add or remove features, and we may have to take the service down for maintenance.

If we ever decide to discontinue the service, we will give you reasonable notice and time to export or delete your data.

You can stop at any time: delete an event to remove it and everything in it, or delete your account from the Account page to remove everything. Deletion is permanent and cannot be undone.

We may suspend or close an account that breaches these terms, or where we are required to by law. Where it is reasonable to do so we will warn you first and give you a chance to put things right.

The service is provided “as is” and “as available”. To the extent the law allows, we make no warranties of any kind, whether express or implied, including that the service will be uninterrupted, error-free, or that the AI output will be accurate or fit for a particular purpose.

To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss or corruption of data arising from your use of the service — including anything that follows from an AI-generated summary, deadline or action being wrong or missing.

Our total liability to you for any claim is limited to the fees you paid us in the twelve months before the claim arose. If you are on the free plan, that amount is zero.

Nothing in these terms excludes liability that cannot lawfully be excluded — including liability for death or personal injury caused by negligence, for fraud, or any mandatory consumer rights you have.

We may update these terms as the product develops. We will change the date at the top, and for material changes we will notify you by email before they take effect. Continuing to use the service after a change means you accept the updated terms.

These terms are governed by [Governing law and competent courts, e.g. Finland / courts of Helsinki]. If you are a consumer, this does not deprive you of the protection of mandatory law in the country where you live.